Mission Statement
To offer the best possible golf course and facilities whilst minimizing the financial impact on the Club's membership.
To ensure that the Objects of the Club are carried out.
Complaint Process
All complaints are to be made in writing to the General Manager of the Club who will refer the matter to the Board of Management within seven days. No member of the club shall directly reprimand another Member or an employee of the Club.
CODE OF CONDUCT AND DISCIPLINARY PROCEDURES
This Code of Conduct is to be read in conjunction with the Club's Constitution and its purpose is to provide for the enjoyment of all Club facilities by all Members, Members’ Guests and visitors; and to ensure professionalism by and towards all employees.
Members
Members are bound by the Club’s Constitution, its Objects, Rules and By-Laws.
Every Member when playing in any Club competition, or when in the Clubhouse, must at all times:
- Respect the game of Golf.
- Maintain the highest degree of sportsmanship.
- Maintain the highest standards of behaviour and etiquette.
- Endeavour to always comply with the Rules of Golf and their interpretations.
- Comply with any instructions from the Club Captain.
- Comply with the Club’s dress code
- Treat any other Member, Member’s Guest or visitor to the Club and all employees with respect.
Customer Relations Policy
It is of great importance to the Board of Directors that employees of the Club treat Members, Members’ Guests and Visitors in the appropriate manner. The Club expends considerable time and money to attract Members and Visitors to patronise the facilities and it is the employee’s responsibility to ensure they are treated with complete courtesy and professionalism during their visit.
Members of the Board
The Board Members are elected to set policy and to control the overall management of the Club including:
- The general control and trading activities of the Club.
- The control of the Club premises.
- The conduct of all Members.
- The privileges to be enjoyed by each category of membership.
- The relationship between Members and all Club employees.
- All such matters as are commonly the subject matter of Club Rules and By-Laws.
- Arbitration in any matters of conflict.
- Disciplining any breaches of Club Rules and By-Laws.
The duties and powers of the Board are stated in the Club Constitution and each Board Member must follow the Constitution at all times.
Others
The conduct of any Member’s guest is the responsibility of that Member.
Grounds for taking disciplinary action
The Board may initiate disciplinary action against a Member if it is felt the Member—
(a) has failed to comply with Club Rules; or
(b) refuses to support the purposes of the Club; or
(c) has engaged in conduct prejudicial to the Club
Disciplinary sub-committee
(1) If the Board is satisfied there are prima facie grounds for taking disciplinary action against a Member, the Board must appoint a sub-committee of three to hear the matter and advise what action, if any, the board should take against the Member.
(2) The members of the sub-committee —
(a) may be Directors, Members of the club or anyone else; but
(b) must not be biased against, or in favour of, the Member concerned.
Notice to Member
(1) Before action is taken against a Member, the General Manager must give written notice to the Member—
(a) stating that the Board has appointed a sub-committee to consider disciplinary action against the Member; and
(b) stating the grounds for the possible disciplinary action; and
(c) specifying the date, place and time of the meeting at which the sub-committee intends to consider disciplinary action (the disciplinary meeting); and
(d) advising the Member that he or she may do one or both of the following—
(i) attend the sub-committee meeting and address the sub-committee at that meeting;
(ii) give a written statement to the sub-committee at any time before the meeting; and
(e) setting out the Member's appeal rights.
(2) The notice must be given no earlier than 28 days, and no later than 14 days, before the disciplinary meeting is held.
Decision of sub-committee
(1) At the meeting, the sub-committee must—
(a) give the Member an opportunity to be heard; and
(b) consider any written statement submitted by the Member.
(2) After complying with subrule (1), the sub-committee may recommend to the Board —
(a) that no further action be taken against the Member; or
(b) that the Member be reprimanded; or
(c) that membership rights of the Member be suspended for a specified period; or
(d) expulsion of the Member from the Club.
(3) The suspension of membership rights or expulsion of a Member by the Board should take effect immediately after a Board vote is passed.
Appeal Procedure
(1) The Member must notify the General Manager in writing of their intention to appeal a decision.
(2) The written appeal request must be received by the General Manager no later than 14 days after the date of the letter notifying the Member of the Board’s decision. An appeals sub-committee will resolve the appeal no later than 28 days after the General Manager receives the appeal request.
(3) The appeals sub-committee comprising three or five persons will be appointed by the Board to investigate and review all the evidence considered during the initial investigation, as well as any new evidence. The appeals sub-committee
(a) may be Board members, Members of the club or anyone else; but
(b) must not be biased against, or in favour of, the Member concerned.
Also, the members of the appeals sub-committee must not have sat on the initial investigation, nor may they be a party to the complaint either as the complainant or a possible witness. One member of the sub-committee will be selected as Convener.
(4) The Convener will organise interviews with all parties and witnesses.
(5) The sub-committee will then determine the validity of the appeal.
(6) The sub-committee may either ratify the original decision made by the Board or recommend an alternative action. This alternative action is at the sole discretion of the sub-committee. It may be of a harsher nature than the original decision and may not be subject to further appeal.
(7) The General Manager will notify the Member in writing of the appeal decision. This letter must state that there is no further right of appeal.